Safety Policy

We are committed to ensuring the safety of our customers, delivery partners, and restaurant partners at every step of the process.

1. Food Safety & Hygiene

• All restaurants must follow strict hygiene standards
• Food must be freshly prepared and properly packed
• No expired or unsafe ingredients are allowed

2. Contactless Delivery Safety

• Contactless delivery option is available
• Orders can be left at your doorstep or selected location
• Minimizes physical contact for safety

3. Rider Safety Guidelines

• Riders must follow traffic rules and regulations
• Helmet and safety gear are mandatory
• No reckless driving or unsafe behavior allowed
• Respectful behavior towards customers is required

4. User Safety Rules

• Users must provide accurate delivery information
• Fake orders or harassment is strictly prohibited
• Abusive behavior may result in account suspension

5. Payment Security

• Secure payment gateways are used
• Never share OTP or card details with anyone
• Fraud detection systems are active

6. Data Protection

• User data is encrypted and securely stored
• Only necessary data is shared with partners
• No unauthorized access is permitted

7. Delivery Safety

• Food is handled with care during transportation
• Sealed packaging is recommended
• Orders are protected from contamination

8. Emergency Support

• Report any unsafe delivery or behavior immediately
• 24/7 support is available for critical issues
• Quick action is taken on safety complaints